DeeDoc TruWatch™ Services/Features

DeeDoc's TruWatch™ will monitor and manage the health of one of the most critical systems for a small-to-medium sized business - the server.  The DeeDoc TruWatch™ Server Monitoring service helps any organization avoid the risks of expensive remedial actions, and damage to reputation due to downtime through proactive monitoring of server security, hardware, disk, performance, applications, memory, and authentication.

 

TruWatch™ provides provides a comprehensive range of Network Monitoring and Performance Management solutions.  These two types of solutions will help manage network performance more effectively with SNMP monitoring, network device connectivity checks, TCP service monitoring and network security.

 

The DeeDoc TruWatch provides clients with a Website Monitoring service, which is one effective way of delivering maximum uptime. It is an invaluable low-cost solution for any business that relies on ecommerce for its operations.

 

With the DeeDoc TruWatch™ Workstation Monitoring the business will receive detailed conditions on the workstations that would reveal impending and periodic workstation problems. Once these problems are spotted the client can fix them quickly, ensuring optimum availability for all users and keeping business ticking along smoothly - or call on DeeDoc Consulting to "Solve IT."

 

The DeeDoc TruWatch™ Security Patch Management offering is for Microsoft Windows and Office applications and other applications. Other applications that are supported include Adobe Reader, Adobe Flash Player, Mozilla Firefox, Mozilla Thunderbird, and Java.

 

With the DeeDoc TruWatch™, the client will receive professional reports with statistics and trends on all the system performance being monitored. The reports can be sent weekly, monthly, and quarterly.

 

The DeeDoc TruWatch™ Managed Antivirus powered by Vipre will ensure that all your systems are protected from malware, viruses, trojans, adware, and fake alerts.  Our consultants can remotely scan all your systems, remove virus threats, and mitigate any outbreak. The TruWatch™ Managed Antivirus is a supplement of other anti-virus, or can be used as a standalone enterprise virus protection suite, which automatically fixes virus threats and allows peace of mind as to the security of your server and workstations. The virus threats that have been found, removed, and the timestamp will be included in the reports, as well the daily/weekly alerts.

 

The DeeDoc TruWatch™ Alerting services alerts you of any problems found with your servers, workstations, applications, updates, computer security, network and uptime to allow for quick remediation by your IT department, or DeeDoc Consulting.  We alert any issues through email, SMS, while also allowing clients to access our secured online dashboard through their personal computers, smartphones (iPhone, Blackberry), tablets (iPad), and other devices.

 

The DeeDoc TruWatch™ IT Asset Tracking can be performed daily, weekly, and monthly to show you detailed information on the hardware and software assets in real-time, which include, but is not limited to licenses, operating system versions, RAM, workstation and/or server model, and more.  

 

Antivirus and Backup Check (ABC)

 

The DeeDoc TruWatch™ Antivirus and Backup Check can be performed daily to assure that your third-party antivirus software is updated and working successfully.  This in turn reduces the chances of new malware and other viruses from compromising your systems due to a lagging preventative update from the antivirus vendor.  TruWatch™ supports Antivirus checks for antivirus programs from the following vendors: